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Thank you so much for your interest and support to "The Digital ScrapBook Shop". Should you have any problems, questions, concerns or need assistance about a product, your order or our site, you may contact us anytime by using the form below.

Please note that emails are checked 5 days per week (Monday to Friday). However, replies may be slower than usual on our scheduled days off and/or due to time zone differences.

When contacting us, please ensure that you provide all relevant details, so that we give you a meaningful response.  If your enquiry relates to an order, please quote your order number, and if it relates to a product, please quote the product name(s).

Due to the nature of the digital products, REFUNDS ARE NOT AVAILABLE, but as your satisfaction is very important, send us a message (through this contact form) if you have any problem one of our products.

Be aware that the store owner is based in Canada (Montreal) and the time response to your query may be delayed due to time zone differences.

> If you are expecting a response from us and have not received anything, please check your spam/junk mail folder <

 * Please note that if you purchased a tube/poser or a kit that includes a tube/poser, no license number is required in our store. Just be sure to read the designers terms of use (here) as some require a special license for certain things.

We look forward to helping you!

 

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